To place a refund, return or exchange request for an order placed with ClickSri, You would need to contact ClickSri via email at [email protected], by phone at +94 77 077 3842 or by accessing your account with ClickSri.
Please have your order number available and provide a reason for your request in order to speed up your refund process. Your request will be reviewed within a 2 days standard response period and we will notify you via email of the results. We reserve the right to extend the standard response time in exceptional cases with a prior notice to you.
Refund, returns or exchanges request are accepted up to 30 days from the date of placing the Order with ClickSri. ClickSri may grant extensions to this period for some special cases and Products at its discretion.
If you choose to pay by Wire Transfer you may cancel your Order before making the payment or in case the payment is not received by us in 30 days ClickSri will cancel you Order.
You may submit a request to cancel your order on the same day the order was placed. Please note that if the Order is already shipped or delivered, we will not be able to approve the cancelation request.
Some products have special conditions for returns as described in the Order or Product materials delivered (“Products terms”) so please read the carefully before making a request with ClickSri. In case of misunderstandings between ClickSri Refund Policy and the Product terms, the present Refund policy will prevail. Shipping costs are non-refundable, except if due to ClickSri error, when you need to contact ClickSri and make a formal request.
If the refund request is granted by ClickSri, payments are refunded as follows:
- Credit / Debit Cards payments will be refunded within one (1) business days.
- Wire Transfer and check payments will be refunded within seven (7) business days and the cost of transfer will be supported by the end user.
- PayPal payments will be refunded within one (1) business day.
- Other payment methods will be refunded between five (5) to seven (7) days.
If applicable, ClickSri reserve the right to hold the refund payment until we receive a completed letter of destruction of the Product signed by you.