Privacy Policy

Last Updated: October 14, 2016

 

Introduction

BIZTECH LANKA (PVT) LIMITED (“ClickSri”) and its subsidiaries (collectively, the “ClickSri” or “we” or “us” or “our”) values the privacy and security of the information that you share with us. Please read this document carefully before using www.clicksri.com (the “website”) or the ClickSri email service.

This policy document describes how we collect, use, share, protect, manage, or otherwise process your personal information. By using this website, you agree to the terms of this Privacy Policy.

Collection and Use of Information

ClickSri collects personal information to set up and manage accounts for our ecommerce services and to handle orders of goods and services from ClickSri.

You may need to provide ClickSri with personal information such as:

  • names; phone numbers; mailing, billing, shipping, and email addresses.
  • bank account information; credit and debit card information; dates of birth; and identification documents.

ClickSri uses such information for:

  • website registration; enabling sales and other transactions; processing payments and settlement; sending payouts; handling orders; providing receipts.
  • providing customer service; providing dispute resolution, chargebacks, refunds, or related issues.
  • marketing and surveys; sending service update notices.
  • recovering debt and collections; detecting and preventing fraud; detecting and preventing violations of our legal agreements.
  • measuring, improving, and customizing our services; and
  • fulfilling other technical, logistical, financial, tax, legal, compliance, administrative, or back office functions.

ClickSri may also collect background information and credit checks from third parties to verify your identity; deter, detect, and prevent fraud and illegal activity; make business decisions; and as a part of our legal obligations. ClickSri retains such information for as long as reasonably required for business purposes or as reasonably required to comply with our legal obligations.

Community Information

ClickSri collects information from you to post entries to our community website or forums. Such information may include your email address, Internet Protocol address, username, date and time of signup, and date and time of posts to the forum.

ClickSri uses this information for the secure and efficient functioning of our website, to provide you with access to our community site, to detect and prevent violations of our legal agreements, and as part of any legal obligations related to our community website.

Transaction Information

ClickSri collects information on each transaction conducted through our website. Such information may include the amount of the transaction; the goods purchased; the identity of the seller, affiliate, and customer; payment type; currency; location; Internet Protocol address; and websites visited.

ClickSri uses such information for refunds, for customer service, for website optimization, or for other administrative or business purposes. ClickSri may share information related to the transactions you conduct through our website with sellers, affiliates, or customers for the purposes disclosed in this Privacy Policy. ClickSri retains transaction information for as long as reasonably required for business purposes or as reasonably required to comply with our legal obligations.

Customer Service Correspondence

ClickSri also collects information involving customer service correspondence. This information may include emails, internet chats, faxes, or telephone calls directed to our customer service centers. ClickSri processes this information to provide customer service, handle complaints or disputes, measure and improve our customer service, detect and prevent fraud, and detect and prevent violations of our legal agreements. ClickSri retains customer service information for as long as reasonably required for business purposes or as reasonably required to comply with our legal obligations.

Hot Jar

ClickSri uses Hot Jar, a web analytics service. Hot Jar uses cookies, web beacons, and other means to help ClickSri analyse how users use the site. You may find Hot Jar’s Privacy Policy at https://www.hotjar.com/legal/compliance/gdpr-commitment.

Google AdWords

ClickSri uses Google AdWords, a web analytics and search engine advertising campaign management service. Google AdWords uses cookies, web beacons, and other means to help ClickSri analyse how users use the site. You may find Google’s Privacy Policy at http://www.google.com/intl/en/privacypolicy.html.

Google Analytics

ClickSri uses Google Analytics, a web analytics service. Google Analytics uses cookies, web beacons, and other means to help ClickSri analyse how users use the site. You may find Google’s Privacy Policy at https://www.hotjar.com/legal/compliance/gdpr-commitment.

Choice

We will seek your consent prior to using your personal information in a manner incompatible with the purposes we described in our Privacy Policy at the time of collection. You may choose not to provide any personal information to ClickSri, in which case we will be unable to provide services to you.

Sharing of Information

ClickSri only shares information as described in this Privacy Policy. ClickSri shares information with the following categories of third parties. Such third parties are prohibited by law or by contract from processing personal information for purposes other than those disclosed in this Privacy Policy.

Organizations that Provide Services to Us

ClickSri discloses personal information to other organizations that perform services on our behalf. We require such organizations to use such information solely for the purposes of providing services to us and to protect the personal information with appropriate safeguards.

Such organizations include financial institutions; payment processors; money transfer service providers; acquirers; auditors; background and credit check organizations; fraud prevention service providers and anti-fraud networks; marketing service providers; database managers; customer service providers and representatives; debt collectors; and others who perform technical, logistical, financial, tax, legal, compliance, or administrative functions on our behalf.

These organizations may perform functions such as processing credit and debit card payments, sending wire transfers, providing background and credit checks, providing fraud checks, providing customer service, analysing data, supplying marketing assistance, fulfilling orders, delivering packages, sending postal mail and email, debt collections, and providing other financial, technical, logistical, tax, legal, compliance, or administrative functions.

Financial institutions, payment processors, and acquirers may share the information that ClickSri provides to them with other financial institutions or card networks in order to provide financial services, payment services, and to process payments. Fraud prevention service providers and anti-fraud networks may share the information ClickSri discloses to them with other fraud prevention service providers and anti-fraud network participants in order to provide fraud checks.

Sellers

ClickSri discloses personal information to its sellers. ClickSri provides payment processing services to sellers who make goods and services available to customers for purchase on those seller’s websites. We have confidentiality agreements with these sellers. We share personal information with sellers to complete transactions, resolve customer comments or complaints, and for administrative and analytical purposes like accounting, billing and audits, information system management, and other uses.

Customers

ClickSri discloses personal information to its customers. ClickSri provides payment processing services to sellers who make goods and services available to customers for purchase on those seller’s websites. We may share personal information with customers to complete transactions, resolve customer comments or complaints, and for administrative purposes like accounting, billing and audits, and other uses.

Business Sale or Merger

ClickSri may share personal information in the event of a sale or merger of all or any portion of its business units. Such information remains subject to the promises made in any pre-existing Privacy Policy, unless an individual consents otherwise.

Other

ClickSri may disclose personal information where:

  • required by law or by an order or requirement of a court, administrative agency, or other government entity, or by court rules concerning the production of records.
  • ClickSri has reasonable grounds to believe that use or disclosure is necessary to protect the rights, privacy, property, or safety of our users or others.
  • ClickSri has reasonable grounds to believe that the information relates to the breach of an agreement or violation of the law that has been, is being, or is about to be committed.
  • it is necessary for fraud protection, risk reduction, or the establishment or collection of funds owed to us.
  • it is necessary to enforce or apply our legal agreements, to pursue remedies, or to limit damages to ClickSri.
  • the information is public.
  • you have provided consent or with your direction; or
  • other reasons allow it, or other laws require it.

When we are required or permitted to disclose information, we will not disclose more information than is necessary to fulfil the disclosure purpose.

ClickSri may disclose aggregate or statistical information to our business partners, for public relations purposes, or other purposes.

Access

At your request, we will provide you with reasonable access to your personal information, so that you can review what we have stored and, if you choose, request corrections to it. You may request access by writing to us to BIZTECH LANKA (PVT) LIMITED, #50/1 Kandy Road, Jaffna, Srilanka or by sending an email to [email protected]. After you request access, we will provide the personal information that you request as soon as practically possible and generally no later than thirty days following the request. If you wish to correct your personal information, please send us a written explanation of the particular information that you believe should be corrected. Where information will not or cannot be accessed or amended, we will tell you the reasons.

We encourage to contact us, and we will respond in due time to settle all your questions and requests to the extent permitted by law.

Security

ClickSri combines technical and physical safeguards with employee policies and procedures to protect your information. We work to protect your personal information during transmission by using Secure Sockets Layer software, which encrypts the information that you provide online at our website. We will use commercially reasonable efforts to protect your information. We will also continue to assess new technology for protecting information and upgrade our information security systems when appropriate.

Further, we permit only authorized ClickSri employees and third parties to access any personal information. If an employee misuses personal information, we may take disciplinary action, up to and including termination of employment. If any third-party individual or organization misuses personal information, we will take action, up to and including termination of any agreement between ClickSri and that individual or organization.

Data Integrity

ClickSri processes personal information only for the purposes it was originally collected and in accordance with this Privacy Policy. ClickSri takes commercially reasonable steps to ensure that the personal data is relevant, reliable for its intended use, accurate, complete, and current for the purposes for which it is used. ClickSri retains information for as long as reasonably required for business purposes or as reasonably required to comply with our legal obligations.

Children

ClickSri does not sell products for purchase by children, but we do sell children’s products for purchase by adults. We do not knowingly collect, maintain, or use personal information from children under age 13. If you are under age 13, do not share personal information with us.

In the European Union, the age limitation is 16. Thus, if this jurisdiction applies to you, ClickSri will not knowingly collect, maintain, or use personal information from children under age 16.

Links to Other Websites

When you click on a link on this website that takes you to a website operated by another company, you will be subject to that company’s privacy practices.

Controlling Unsolicited Email

We may send you information about our products and services. You may log into the website account and update your Preferences to stop receiving this information. You may also opt out of ClickSri’s marketing list or update your information by notifying us at [email protected] at any time.

Amendments

ClickSri may amend this Privacy Policy on one or more occasions by posting a revised document on this website or a similar website that replaces this website. Please stay updated to any changes to this Privacy Policy by visiting our website.

Enforcement, Dispute Resolution and Verification

Please contact us with any questions or concerns related to this Privacy Policy by using the address listed in the Contact section. We will investigate and attempt to resolve complaints or disputes regarding personal information in accordance with this Privacy Policy.